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Designing the best call center for your business : a complete guide for location, services, staffing, and outsourcing / by Brendan Read.
Author
Read, Brendan B.
Published
San Francisco : CMP Books ; 2005.
Call Number
HE8788 R43D 2005
Location
ห้องสมุดวิทยาเขตวังไกลกังวล
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Passionate and profitable : why customer strategies fail and ten steps to do them right / Lior Arussy.
Author
Arussy, Lior.
Published
Hoboken, N.J. : Wiley, c2005.
Call Number
HF5415.5 A784P 2005
Location
ห้องสมุดวิทยาเขตวังไกลกังวล
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